Over 90% of the clients of four- and five-star hotels in Romania are generally satisfied with the rooms and services, shows a “mystery shopping” study carried out in April-May 2018 in 42 such hotel units in Romania by market research company 4Service Group Romania, quoted by News.ro.

In 94% of the cases, the respondents had a good impression about the hotel rooms, namely cleanliness, functionalities and ambiance. The mystery shoppers were also satisfied with the information received from hotel personnel in 91% of the cases.

Close to 80% of the respondents were also satisfied with the meals, namely dinner and breakfast. The satisfaction level related to check out procedures was 81%.

However, the study also revealed that in only 28% of the cases the clients received help with carrying their luggage and in just 22% of the cases the clients were walked to their rooms or to the elevators.

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editor@romania-insider.com