Canadian Telus buys into Romania and Bulgaria call center operator CallPoint New Europe

Canadian outsourcing company Telus International recently entered the Romanian market by acquiring the majority share package in call center operator CallPoint New Europe, which runs two call centers in Romania, in Bucharest and in Craiova. CallPoint New Europe, launched in 2004, had a turnover of EUR 2.6 million last year in Romania, according to the Finance Ministry. The value of the deal was not announced.

Telus International aims at tripling the number of employees in Romania in the next three to four years. Telus International bought the share package from the European Bank for Reconstruction and Development (EBRD), which was a minority shareholder in the company, after a EUR 3 million investment last year. The Global Finance Growth Fund was also a minority shareholder in CallPoint. CallPoint New Europe is a call center operator with around 1,000 employees in Romania and Bulgaria, out of which 300 are in Romania and the rest in neighboring Bulgaria. Telus International is part of Canadian company Telus, which has a yearly turnover of EUR 8.3 billion and 12.8 million customers. The buyer was represented by law firm Pop Pepa. Ioana Toader, ioana.toader@romania-insider.com