Romanian outsourcing firm Blue Point opens first call center outside Bucharest

Romanian outsourcing company Blue Point has decided to expand outside Bucharest after it recorded an increase in the number of requests for call center services. The new center, located in Slobozia, covers 300 sqm. It will have 50 employees by end-2016, who will provide services to companies active in telecom, insurance, and FMCG industries, the company announced. The center will offer several types of services, including telesales, customer support, technical support, and infoline. “The growing number of requests for call center services, coming from industries such as automotive, telecom, FMCG, banking, and medical, has led us to increase the Blue Point team in Bucharest with nearly 100 employees last year,” said Violeta Rosu, managing partner Blue Point. For the expansion in Slobozia, the company took into account the city’s proximity to Bucharest and the high number of well-trained young people who want a stable job, Rosu added. The investment in the new call center hasn’t been made public. However, the company announced that the investment is supported by company's profit and the associates’ funds, and will be recovered in the next two years. Established in 2007, Blue Point is a Romanian company that provides call center services for companies such as Cheque Dejeuner, DHL Express, Heineken, Hochland, Metro, Pepsi, Reader’s Digest, Tiriac Auto, and Xerox. In 2015, the company had a turnover of EUR 2.37 million, up by almost 40% compared to 2014, and a net profit of EUR 393,000. It had close to 200 employees, according to official data from the Finance Ministry. Irina Popescu, irina.popescu@romania-insider.com