5 years since the launch of the Digital Consultant ANA: UNIQA customers have saved the equivalent of three years of their time using the services offered by this digital solution

UNIQA Asigurări marks five years since it launched the ANA Digital Consultant, an innovative solution that brings significant efficienty to the claim notification and settlement process. Since its launch in 2019, ANA has recorded a total of approximately 200,000 hits and has contributed to the resolution of over 78,000 claim files, thus saving the equivalent of approximately three years of the insurance company's customers' time.

Through ANA, customers can quickly open a claim file, without going to the claim centers or waiting for the visit of a claims inspector, while also having the possibility to check the status of the file at any time. For CASCO and household policies, ANA instantly analyzes the data and can offer a payment proposal, and in more complex cases, the file is taken over by a team of specialists who will contact the client as soon as possible. With a simple and intuitive chat interface, ANA enables claims management for various types of insurance policies, offering an efficient, fast and easy-to-use digital solution.

Thus, while the CASCO claims settlement process can traditionally take weeks, using ANA, customers can complete everything in just 1-2 days.

"At UNIQA, for 15 years, we have always put the customer at the center of our activities and are committed to providing efficient and easy-to-use digital solutions that meet customer needs in the shortest possible time. The Digital Consultant ANA, now five years into its activity, perfectly reflects this commitment – ​​it has significantly simplified the processes of approval, claims settlement, as well as consultation of various information, offering our customers quick access to essential services, without losing any more time, without moving from the comfort of their homes and without encountering difficulties. We will continue to innovate and develop these solutions to make the interaction with UNIQA as easy and friendly as possible for each customer", said Ramona Bernic, Vice President of the Directorate, UNIQA Asigurări.

The Digital Consultant ANA has become an essential element in the interaction between UNIQA and its customers, simplifying post-sale processes, in its five years of activity.

The annual evolution of the number of accesses demonstrates Romanians' appetite for digital options and the rapid adoption of this solution: in 2019, just a few months after its launch, ANA recorded 18,000 accesses, in 2020 it reached 42,000 accesses, and in 2021 the number increased to 48,000. In 2022, 43,000 hits were recorded, in 2023, a total of over 35,000 hits, and in the first half of 2024, the ANA digital consultant was used 12,500 times.