The acquisition furthers ACS’ strategy of creating a global network of BPO centers to serve clients’ global operations. The operations and 1,500 employees of XL World will join ACS’ recent acquisition of Italian-based Innova Consulting and Netherlands-based Unamic/HCN.
XL World’s Romanian facilities in Oradea and Iasi along with its operations in Shkoder and Vlore, Albania, will join ACS’ 150 customer care centers that handle more than 1.5 million interactions daily supporting clients in 40 languages.
Xerox Corporation is a USD 22 billion global enterprise for business process and document management.
(photo source: Xerox)