Four of five clients, unhappy with services in Bucharest’s gas stations

13 February 2017

Four of five customers are unhappy with the services provided by the gas stations in Bucharest, according to a “mystery shopping” survey carried out by the market research firm VBS - Business Solutions and published on Friday, reports local News.ro.

Only 20% of the customers said that they were satisfied with the services offered by the gas stations in Bucharest.

The employees volunteered to help customers in only a third of the situations. Also, 30% of the gas stations are not transparent about displaying the prices, according to the survey. The price of diesel and petrol was displayed in a visible place only in 70% of cases. This percentage is below the allowed limit for a sector with high standards, said Cosmina Voichita Mesesan, general director of VBS - Business Solutions.

“All big players in the fuel market state they want an exemplary relationship with the customer,” she added.

editor@romania-insider.com

Normal

Four of five clients, unhappy with services in Bucharest’s gas stations

13 February 2017

Four of five customers are unhappy with the services provided by the gas stations in Bucharest, according to a “mystery shopping” survey carried out by the market research firm VBS - Business Solutions and published on Friday, reports local News.ro.

Only 20% of the customers said that they were satisfied with the services offered by the gas stations in Bucharest.

The employees volunteered to help customers in only a third of the situations. Also, 30% of the gas stations are not transparent about displaying the prices, according to the survey. The price of diesel and petrol was displayed in a visible place only in 70% of cases. This percentage is below the allowed limit for a sector with high standards, said Cosmina Voichita Mesesan, general director of VBS - Business Solutions.

“All big players in the fuel market state they want an exemplary relationship with the customer,” she added.

editor@romania-insider.com

Normal
 

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